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Email service intermittent #7928


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URITECHNOLOGY created

We are noticing that the password reset email will fail intermitently. We get a 500 internal sever error. We are leveraging the same service to send a confirmation email when the user submits a form and noticed that when the email confirmation from the form submit fails, so does the password reset email. Is there something that keeps that service 'alive' or can you point me in the right direction of how to troubleshoot this? We cannot recreate it consistently through testing, it seems to be sporadic.


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    maliming created
    Support Team

    We get a 500 internal sever error.

    What is the specific error message?(It is in the log)

    We are leveraging the same service to send a confirmation email when the user submits a form and noticed that when the email confirmation from the form submit fails, so does the password reset email.

    Please share some relevant code (including UI and backend applications).

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    ismcagdas created
    Support Team

    This issue is closed because it has not had recent activity for a long time.