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Email (default.html) - not showing linked image (svg) #10648

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deltavision created

Hi,

9.0.1 MVC .NET CORE

Just a follow-up on #7719

We are using Microsoft 365 and when receiving mails from system - we still get "The Linked image cannot be displayed..." on the logo file.

The url: https://WEBSITE/TenantCustomization/GetTenantLogo?skin=light&tenantId=2 Returns the SVG file - and that is maybe the issue.

Changed to a base64 image: "data:image/svg+xml;base64,PD94bWwgd....."

Still getting "The Linked image cannot be displayed..."

Changed to png - base64 image. And now it is working :-)

Is this issue only related to Outlook?

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4 Answer(s)
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    ismcagdas created
    Support Team

    Hi @deltavision

    Thanks for sharing the solution as well. Just to be sure, did you change the src attribute of the img tag marked with red box in the screenshot above ?

    We had a similar problem with Gmail Web.

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    deltavision created

    Hi @ismcagdas

    yes I commented your original code (is below in screenshot) - so {EMAIL_LOGO_URL} is not in effect.

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    deltavision created

    Hi @ismcagdas

    just tested - if using the original code, and upload a logo file (png format) to the Tenant, then emails look OK.

    The {EMAIL_LOGO_URL} - then serves a PNG file, and it shows fine in email.

    Thats a work-a-round, but would be nice if the standard {EMAIL_LOGO_URL} - could serve a PNG instead of a SVG for the mails :-)

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    ismcagdas created
    Support Team

    Hi,

    Thanks, I have created an issue, please follow https://github.com/aspnetzero/aspnet-zero-core/issues/4072

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