chat window goes blank when starting a conversation #12293

3 Answer(s)

• 

  0

  oguzhanagir created 4 days ago

  Support Team

  Hi @ricardo

  We could not reproduce this situation in the relevant version and the latest version. In order to detect the problem, you can share your project with the e-mail address [email protected]. Or, you can debug the messages variable in the GetUserChatMessages method in the ChatAppService to see if messages belonging to the relevant person are coming here. As shown in the screenshot

  

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• 

  0

  ricardo created 3 days ago

  Hi,

  I sent the project by email;

  Tanks

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  1
• 

  0

  oguzhanagir created yesterday

  Support Team

  Hi @ricardo

  Removing the "signalr" package and upgrading the "@microsoft/signalr" package to version "8.0.7" fixes the chat connection problem.

  For the invisibility issue, replace the content of the showMessagesPanel function in the _ChatBar.js file with the following code.

  showMessagesPanel: function () {
      $('#kt_drawer_chat_friends').addClass("d-none");
      $('#kt_drawer_chat_messenger').removeClass("d-none");
      $('#kt_quick_sidebar_back').removeClass('d-none');
  },
  

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