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About Users chating in a different tenant #6355


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globalbilgi created

Hi, After creating two different tenants : We give "Feature of chatting with other customers" as a package .

But the tenants in this feature can't see different users and add as a friend.

What should we do to activate ? Is this a general problem or there is another option ?

Best regards


1 Answer(s)
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    ismcagdas created
    Support Team

    Hi @globalbilgi

    A Tenant can't search users of another Tenant. In order to add user of another tenant as a friend, user must write the username with tenancy name.

    For example, in order to add admin user of Default tenant as a friend, you must write the username as "Default\admin" (in the format of {TENANCY_NAME{username}}).