I've had this problem happen to me a couple of times. The last time it happened, I was signed in as admin, swtiched to sign in as another tenant, then went back to my account and now I can't see any tenants or settings. I've logged out and back in, but can't seem to get back to the normal portal. See attached screen shot. I'm running the latest version of Microsoft Edge browser.
Is this some kind of a cookie problem? Any idea what's causing this? Thanks in advance for your help. [I dragged and dropped the picture below.]
4 Answer(s)
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Hi @eric_pulaski
- Could oyu check if the admin user has related permisisons ? You can check in on user list page.
- Could you open browser console, clear cookies and try to login again ?
Thanks,
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It looked like, somehow, the admin's permissions had some pages removed. Thanks, and sorry for the trouble.
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Hello,
I write in this post because we have the very same problem, and we can't figure out what to do to fix.
=> I login as a tenant's user => I "switch back to my account" which is the host admin => I can only see the Administration menu (we removed the Demo ui Components).
It does not occurs each time. When it occurs, if I put a breakpoint, say, in the getCurrentLoginInformations method, I can see that the current user is the right one (UserId 1, TenantId null). If I execute in the immediate window this.PermissionChecker.IsGranted(xxxxx.Authorization.AppPermissions.Pages_Tenants), it returns false.
Any idea on this ?
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My problem was just that the admin user's permissions had some items unchecked. That was why I could not see everything. if the user is correct, but the permission is not granted, check to make sure that you (or someone else?) did not mistakenly remove the permission, either at the Role level or at the User level.
