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Actions button not displaying #9688


0
smartlayer created

Prerequisites

Please answer the following questions before submitting an issue. YOU MAY DELETE THE PREREQUISITES SECTION.

  • What is your product version? - 9.0.1.0
  • What is your product type (Angular or MVC)? MVC
  • What is product framework type (.net framework or .net core)? .net core

Hi,

I am working on .net core MVC project. It is working fine on my local system. but when i published the code on live i am facing few issues.

I am not able to see the action buttons in Users, roles, languages page. Also the value in first column is missing (showing only in first row). I am attaching the screenshot below that how it is looking.

Following is the console window output;-

Also i have checked the log files. There is no error shown inside the log files.

Thanks


11 Answer(s)
  • 0
    ismcagdas created
    Support Team

    Hi @smartlayer

    1. Does the logged in user have permission for any of the user actions ?
    2. Did you run "npm run build" before publishing your app ?

    If so, is it possible for us to access your published app ?

    Thanks,

  • 0
    smartlayer created

    Hi,

    Does the logged in user have permission for any of the user actions ? - Yes, all permissions granted. Did you run "npm run build" before publishing your app ? - yes, i run this command before publishing on my system. Do i need to run this on server also?

    if you want to login to test the application. Please user following credentials:-

    where can i send the credentials detais ?

    if you see the action buttons for first time, try refresh or login again. Same is happening with me sometmes.

    Thanks,

  • 0
    ismcagdas created
    Support Team

    Hi @smartlayer

    No, you don't have to run npm run build command on the server. Could you share test user credentials with [email protected] ?

    Thanks,

  • 0
    smartlayer created

    Hi,

    I sent you login details at mentioned email id.

    Thanks.

  • 0
    ismcagdas created
    Support Team

    Hi,

    Probably it is related to this error on browser console;

    Is it possible to share your project via email with [email protected] ? We can cehck and fix this problem for you.

    Thanks,

  • 0
    smartlayer created

    Hi,

    Following are the findings by me:-

    When i published the website directly it is showing all the fucntionality. But we are using Sucuri firewall and after that these buttons are not showing. I don't understand why it is blocking these buttons.

    Thanks

  • 0
    ismcagdas created
    Support Team

    Hi @smartlayer

    Thanks for the additional info. Did you find any useful log on Sucuri side ? I think it provides logs for such cases or maybe a report.

  • 0
    smartlayer created

    Hi @ismcagdas,

    Related to this issue. We have removed the Sucuri and using Stackpath for CDN now. But same issue facing again.

  • 0
    ismcagdas created
    Support Team

    Hi @smartlayer

    Is it possible for us to access your public app ? If so, can you share its url with [email protected] ?

  • 0
    smartlayer created

    Hi @ismcagdas,

    I have to remove the site from CDN, as users were not able to access the buttons. Can you please let me know any specific time so that i will up the site again for you for testing.

  • 0
    ismcagdas created
    Support Team

    Hi @smartlayer

    Before doing that, could you compare the JS files with CDN and without CDN ? Could it be possible that the file in CDN is different than the final version of the relatead file ?

    If we can access the website, that's what we are going to do.