Open Closed email not responding billing questions #9832

sais created


I have sent sevaral emails to the regarding billing. I have been charged twice for my renewal i have not received answer form the team. This is not acceptable. We have been with you since the beggining, and this is not the kind of customer support we expect.

Please answer the email that was sent was on 11/3/2020.

Thank you.

1 Answer(s)
  • 0
    ismcagdas created
    Support Team

    Hi @sais

    Sorry for this problem. Somehow, your email was marked as read. We have initiated the refund process. Please let us know if you don't receive the payment back in the next week.