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User lock doesn't unlock after successful password #11863


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MellowoodMedical created

My team has encountered an issue where, despite the lockout duration expiring, users remain locked out according to the admin dashboard's user table, although login is possible. Could this be a bug within the framework, or is it possible that we are misconfiguring the user settings?


5 Answer(s)
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    ismcagdas created
    Support Team

    Hi @MellowoodMedical

    Could you share your project's UI type ?

  • User Avatar
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    MellowoodMedical created

    Hello It is angular 15 we are using ABP version 12

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    oguzhanagir created
    Support Team

    Hi, @MellowoodMedical

    When we checked the situation you specified, we couldn't replicate such an issue.

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    MellowoodMedical created

    Hello, Here are the steps that might help you to reproduce this.

    1. Have settings to lock the user after x number of failed attempts.

    2. Login with Invalid credentials multiple times and lock the account.

    3. Once the user is locked, we can see a lock sign in the Users List

    4. Now in point 1, we configured the time for locking the user. So, wait for that amount of time and try to log in with valid credentials for the same user.

    5. User will be able to login properly without any errors.

    Issue: If we log in as Admin and check the user list, the lock sign will still be there for that user.

    Expected: Once the User has successfully logged in after getting locked out, the "lock sign" should also be removed from the user list.

  • User Avatar
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    ismcagdas created
    Support Team

    Hi @MellowoodMedical

    We couldn't reproduce using these steps. Is it possible to access your project somehow ? If so, please send an email to [email protected]